Our standard warranty typically ranges from one to five years, depending on the product's complexity. Small electronic devices like TENS machines usually carry a one-year warranty, while capital equipment like oxygen concentrators and patient monitors offer up to three to five years. The warranty covers manufacturing defects and material failures under normal use. It excludes damage from misuse, power surges, or unauthorized repair attempts, ensuring your long-term investment is protected.

Yes, exceptional after-sales support is our core commitment. We provide comprehensive technical assistance, including both remote troubleshooting and on-site servicing by our biomedical engineering team. For critical equipment, we offer annual Comprehensive Maintenance Contracts (CMCs) and calibration services to ensure optimal device performance and longevity, minimizing downtime for your clinic or hospital and maximizing patient safety.

Absolutely. We maintain a flexible rental inventory for temporary healthcare needs, including manual and electric wheelchairs, hospital beds, and oxygen cylinders. Rental agreements typically cover setup and basic training upon delivery within Dhaka and surrounding areas. This is a cost-effective solution for short-term patient rehabilitation or recovery without the need for a full purchasing commitment, offering peace of mind during temporary care periods.

For high-value capital machinery like ECG systems or Autoclaves, we generally require an advance deposit (typically 25-50% of the value) to confirm the order and shipment. The remaining balance is due upon successful installation and commissioning at your site. We coordinate specialized logistics to ensure safe, insured delivery and provide a precise timeline after order confirmation, ensuring transparent and secure procurement from start to finish.